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by UNIYSIS is hiring for Content Developer
Work Location: Bangalore, Whitefield
Qualifications:
• A minimum of 3 + years experience with support documentation; Experience documenting customer facing knowledge scripts is a big plus.
• Corporate software authoring tools such as Oracle Portal, HTML / JavaScript, Adobe Framemaker, Captivate, Robohelp, Illustrator and RightNow experience is beneficial.
• Self-starter and team-player who has a high level of professionalism, integrity and strong analytical skills.
• Bachelor's degree or Master Degree.
• Flexible to work in shifts
Job Summary:
The Knowledge Content Developer researches, designs, creates, publishes and maintains customer-facing technical knowledge documentation including online Help, installation and configurations guides, user guides and system reference articles. To collect and verify information, this role interfaces with and interviews multiple teams, both internal and external, including Senior Management, Development, Product Marketing, QA, Customer Support and Professional Services. The Knowledge Content Developer researches and translates technical information into manuals and/or web-based documents/articles for non-technical users.
Job duties will include:
• Authoring and preparing technical support articles and publications – specifically written for corporate employees (non-technical computer users).
• Researching available technical support information such a design and feature specification documents.
• Analyzing Service Desk call and ticket trends to continually refresh knowledge content to ensure its relevance.
• Interviewing and working with technical support personnel and non-technical business user personnel to ensure accuracy, relevance and completeness of information at the level required for intended audience.
• Maintaining the documentation system for tracking, distribution and archival purposes.
• Assuming lead role on special projects assigned by the department manager
Work Location: Bangalore, Whitefield
Qualifications:
• A minimum of 3 + years experience with support documentation; Experience documenting customer facing knowledge scripts is a big plus.
• Corporate software authoring tools such as Oracle Portal, HTML / JavaScript, Adobe Framemaker, Captivate, Robohelp, Illustrator and RightNow experience is beneficial.
• Self-starter and team-player who has a high level of professionalism, integrity and strong analytical skills.
• Bachelor's degree or Master Degree.
• Flexible to work in shifts
Job Summary:
The Knowledge Content Developer researches, designs, creates, publishes and maintains customer-facing technical knowledge documentation including online Help, installation and configurations guides, user guides and system reference articles. To collect and verify information, this role interfaces with and interviews multiple teams, both internal and external, including Senior Management, Development, Product Marketing, QA, Customer Support and Professional Services. The Knowledge Content Developer researches and translates technical information into manuals and/or web-based documents/articles for non-technical users.
Job duties will include:
• Authoring and preparing technical support articles and publications – specifically written for corporate employees (non-technical computer users).
• Researching available technical support information such a design and feature specification documents.
• Analyzing Service Desk call and ticket trends to continually refresh knowledge content to ensure its relevance.
• Interviewing and working with technical support personnel and non-technical business user personnel to ensure accuracy, relevance and completeness of information at the level required for intended audience.
• Maintaining the documentation system for tracking, distribution and archival purposes.
• Assuming lead role on special projects assigned by the department manager
